Incognito Market FAQ - Deposits

How do I deposit BTC?

First thing you need to do before you start making deposits to the market is to install a local wallet that is under your control.

You will find the Bank button on the panel docked to the left of the screen.

Once you have your funds in your local wallet then click the deposit button, and your assigned BTC address will be shown.

Now that you have an address send the funds to the BTC address.

After sending the funds to the BTC address and the transaction has obtained one onchain confirmation, click the "rescan" button on the deposit page in order for our system to scan for new transactions on that address. Note that expiry no longer exists on BTC deposits, so rest assured the transactions get credited even if you do the rescan outside of the time limit.

How do I deposit XMR?

First thing you need to do before you start making deposits to the market is to install a local wallet that is under your control.

You will find the Bank button on the panel docked to the left of the screen.

Once you have your funds in your local wallet then click the deposit button, and your assigned XMR address will be shown.

Now that you have an address send the funds to the XMR address.

After sending the funds to the XMR address and the transaction has obtained one onchain confirmation, click the "rescan" button on the deposit page in order for our system to scan for new transactions on that address. Note that expiry no longer exists on XMR deposits, so rest assured the transactions get credited even if you do the rescan outside of the time limit.

How long do I have to wait until the deposited funds appear on the market wallet?

We require one confirmation for Bitcoin and two confirmations for Monero on the blockchain network. Your balance will be credited within twenty minutes after the criteria is met.

Why hasn't my balance been updated?

There are three possibilities for this. First is that the address you deposited to either has a typo or is not generated by us (phished by a scamming site). Second is that the transaction has not been broadcasted or confirmed yet. The last possibility is that you haven't requested our system to rescan the blockchain for your deposit transaction yet, please click "Rescan" on the deposit page to do so.

What will happen if I send multiple deposits?

All deposits that are received by the deposit address will be added to your balance.

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